Legal documents
Privacy policy
Citalvo · Last updated: 8 de agosto de 2026
How Citalvo processes personal data for the platform, with Colombia as primary reference jurisdiction (Habeas Data framework).
This is a plain-language summary for English speakers. The Spanish full policy remains the operational text under Colombian law when required.
1. Controller
The controller of platform account data, visitors and our own leads is the operator of Citalvo, with reference in Colombia.
Privacy / data rights channel: admin@bkrline.info.
2. Data we collect
Account (name, email, phone, hashed password); business (trade name, branding, hours); end customers registered by the business; technical usage (logs, IP, device); payment gateway references only; support communications; cookies as described in the cookie policy.
3. Purposes
Provide scheduling and booking, security, product improvement, Citalvo marketing with opt-out where required, and legal compliance.
4. Your rights
You may access, update, correct, revoke consent and request deletion where applicable via your account or the privacy channel. Indicative response time: 15 business days.
5. Security
TLS in transit, session controls, password hashing and reasonable organizational measures.
6. Account cancellation and deletion (app / Play Store)
You can delete your account at https://citalvo.com/eliminar-cuenta (sign-in + confirmation) or request it by email. After closure we anonymize platform data when no legal retention duty applies.
7. Health and sensitive sectors
The current public version targets service businesses (beauty, wellness, freelancers). We do not offer clinical history or healthcare administration modules.
8. Changes
We will publish updates on this page with a new review date.
These texts are Citalvo's public operational policy. They are not personal legal advice. For signed contracts or regulated sectors, consult a lawyer.